Frequently asked questions
Straight answers about Weappi: what it is, how the AI works, which channels connect, limits and pricing.
What is Weappi?
A customer service platform with AI, CRM and official WhatsApp. It brings together the Meta Cloud API, a visual flow builder, team inbox, calendar, catalog, Meta ads, sales funnel, website chat and an AI orchestrator with your knowledge base.
Is it really free?
Yes, with volume limits. The Free plan has every channel and almost every feature, including AI. No card to create an account, and new accounts get a Pro trial.
Do I need to change my number?
No. You connect the number you already use through the official Meta Cloud API. The same number can stay in the WhatsApp Business app.
Do I need a developer?
No. The flow builder is visual, the AI learns from your website and files, and the channels connect with a Meta login.
Does the AI make things up?
That is not how it is built. It answers only with what is in your knowledge base. When something is missing, it says so and hands over to a human.
How is the knowledge base created?
Paste your website URL, FAQs, texts or files. Weappi extracts the facts and the bot quotes them. You can also connect a REST API as a live catalog.
Which channels can I connect?
WhatsApp (official API), Instagram Direct and comments, Facebook Messenger, website chat and e-mail (Gmail, Outlook or IMAP). All in the same inbox and the same bot.
Can my team reply too?
Yes. Agents take over the conversation, the bot goes quiet, and when the service ends the bot resumes. Permissions per agent.
Is there a calendar?
Yes. The bot books, checks, reschedules and cancels appointments in Google Calendar or Outlook, with reminders by WhatsApp or e-mail.
What happens when I reach a limit?
On Free the bot pauses until the next day or until you upgrade. On Pro and Max the bot never stops: we warn you and suggest the next plan.
Which AI model is used?
Your choice: Gemini, OpenAI, Claude or an OpenAI-compatible endpoint. You bring your own key, so you control the cost.
Which languages does Weappi speak?
The panel is available in English, Spanish, French, German and Portuguese. Each bot has its own language for the customers it serves.
How do I get support?
By e-mail at contato@weappi.com and through the chat on this website.