Weappi
Guide · salons

WhatsApp quick replies for salons

6 replies for the messages every salon gets. Copy them and change the highlighted parts to fit your salon.

Salons get messages while their hands are busy. By the time you can answer, the client may have booked somewhere else.

To save time, keep your replies saved and end each one with a next step: a photo, a choice of time or a confirmation.

Copy and paste

"How much is a color?"

It depends on your hair length and how it looks today. Can you send a photo from behind, in good light? For short hair it starts at price, and I have time 1 or time 2.

You give a real reference without locking a price that may change, and the photo keeps the chat going.

"Do you have anything today?"

Today is full, but I have time 1 tomorrow or time 2 on day. Which do you prefer? If something opens up today, I'll let you know.

The "no" comes with two options, and the promise to let them know holds on to people in a hurry.

Asked the price and went quiet

Hi name! Any questions about service? I still have time open. Want me to save it for you?

Send it once. A simple question restarts the chat without sounding like pressure.

Reminder the day before

Hi name! Tomorrow at time you have service with professional. Reply 1 to confirm or 2 to reschedule.

If a client cancels the day before, you still have time to offer the slot to someone else.

Client running late

Hi name! Your appointment was at time. I can wait until time; after that we can move you to time. Can you make it?

It is clear how long you can wait, with no scolding, and the rest of your day stays on time.

Bringing a client back

Hi name! It has been 6 weeks since your color. Want to book your touch-up? I have time 1 or time 2.

Only for existing clients. The service and the date show the message was written for them.

Keep them one tap away

In WhatsApp Business, open the menu, go to Business tools and then Quick replies. Paste the text and pick a shortcut, such as /color for color prices. In a chat, type the slash and choose the reply. Then fill in what changes for each customer.

When this is not enough

With your hands in a client's hair, nobody can look for the right reply, and that is exactly when the next question arrives. If this happens often, a bot can take over what repeats:

Weappi does this on WhatsApp, Instagram, Messenger, website chat and email. You can try it with a free account, no card needed. See the WhatsApp chatbot for salons and beauty clinics.

Questions

Can I give a price without seeing the hair?

Give a "starting at" price and ask for a photo. The client gets a reference, and you are not tied to a price that may change.

Can a bot handle a salon's messages?

It can answer what repeats and book appointments. What needs an assessment stays with you, and the bot passes the chat along with its history.

Read next

Want to see this answering on its own?

Create an account, teach it your business and test the conversation before connecting your number.

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