"How much is a bath?"
A bath for pet name is price and takes about time. I have time 1 or time 2. Which works better?
The price comes with a choice of time, and picking a time is easier than deciding alone.
WhatsApp quick replies for pet shops
6 replies for the messages every pet shop gets. Copy them and change the highlighted parts to fit your shop.
Most pet shop chats start the same way: how much is a bath, do you have a slot today, are you open on Saturday. A reply that stops at the price often gets no answer.
One rule covers every message below: end with a next step. A price alone closes the chat. A price with two times gets the customer to choose.
Copy and paste
Asked the price and went quiet
Hi name! Any questions about the bath for pet name? I still have time open. Want me to save it?
Send it once, the same day or the next. Pushing more than that drives people away.
"Can you do it cheaper?"
That price already includes what is included. To spend less, I have simpler option or package for price. Want to book that?
You offer another option instead of a discount. Only mention what your shop really has.
Reminder the day before
Hi name! Pet name has a bath tomorrow at time. Reply 1 to confirm or 2 to reschedule.
A number is quick to send, and you find out the day before who is not coming.
Did not show up
Hi name! We missed pet name today at time. Want to reschedule? I have time 1 or time 2.
No scolding: people who feel embarrassed stop talking to the shop.
Question about the pet's health
I can't assess pet name over messages. A vet needs to see them: clinic name, address and phone. If they are unwell right now, go straight to an emergency vet.
Health advice by message is risky for the animal and the shop. Always refer.
Keep them one tap away
In WhatsApp Business, open the menu, go to Business tools and then Quick replies. Paste the text and pick a shortcut, such as /bath for the bath. In a chat, type the slash and choose the reply. Then fill in what changes for each customer.
When this is not enough
At night, during another pet's bath or on a busy Saturday, nobody has a phone in hand to pick the right reply. If this happens often, a bot can take over what repeats:
- Answers prices, hours and address from what you entered, at any time
- Books the slot on your Google Calendar and sends the reminder the day before
- Passes you what it doesn't know, without inventing a price or giving health advice
Weappi does this on WhatsApp, Instagram, Messenger, website chat and email. You can try it with a free account, no card needed. See the WhatsApp chatbot for pet shops and vets.
Questions
Can I send the same message to all my customers?
To existing customers who expect to hear from you, yes, without overdoing it. To people who never contacted the shop, no: WhatsApp blocks numbers reported as spam.
Do I need WhatsApp Business for these replies?
Not to copy and paste. To save them as quick replies and call them with a shortcut, yes. The app is free.
Read next
Want to see this answering on its own?
Create an account, teach it your business and test the conversation before connecting your number.
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