Weappi checklist

1. Create the account

Go to https://weappi.com/bot and sign in with WhatsApp. No credit card. You start on the Free plan, with every channel and feature: 100 contacts, 100 messages per day, 1 bot and 100 MB. New accounts get 14 days of Pro free, no card.

2. Connect the channel (connector)

In the bot panel, link a connector:

Every channel is on every plan, including Free.

3. Build the flow (journey)

In the visual builder: welcome, keywords, human handoff, media, buttons, validations, webhook, WhatsApp Flow, catalog in the conversation, ad entry and agent step. Test the flow before publishing. Steps: 20 on Free, 200 on Pro and unlimited on Max. Each plan includes 1 bot, and each bot has its own subscription (only 1 Free bot per account).

4. Knowledge base and AI (recommended)

Enter your website URL during onboarding for the crawl. Review the generated base and use the KB test chat. If your assortment is dynamic, also set up a REST API catalog. Configure the AI's behavior/tone in the panel. Define the fallback in the flow in case the AI provider fails.

The AI is already on Free (1 agent). For more volume and agents (3 on Pro, 10 on Max), subscribe under Plans in the panel (prices in Pricing) or by email at contato@weappi.com.

5. Calendar (if the business books appointments)

Open the Calendar screen: add resources and services, connect Google Calendar (OAuth) and use the Calendar block in the flow (book / check / reschedule / cancel). Details in Features — Calendar.

6. Invite agents (if applicable)

On Free only the owner answers. On Pro, up to 2 invited agents. On Max, up to 5. On both you can add extra agents for $12/month. Permissions: answer, view calendar, manage calendar or edit flow. You can set hours and an out-of-hours message.

7. Publish to production

Publish the bot, confirm the channel is online and send a test message on WhatsApp (and on webchat, if active). Track Conversations, Opportunities and Results.

8. Meta templates (Cloud API)

If you need to start a conversation outside the 24-hour window, use Meta-approved templates (outbound in the inbox, the WhatsApp hub or linked in the flow). Ice breakers and WhatsApp Flows live in the same hub. Meta's conversation charges are separate from Weappi.

9. Catalog and ads (optional)

Set up the Weappi Catalog (and Meta sync, if you use a storefront on WhatsApp). On the Ads screen, create a campaign with a WhatsApp, Instagram, Messenger or Website chat destination. Details in Features.

Two paths

Self-serve: you're in the driver's seat — create, connect, publish. For Pro or Max, subscribe in the panel under Plans, or ask by email.

With us: we help put your first service live, with base, flow and channels.

After go-live

Follow After-sales: update the base, monitor limits. Support: Mon–Fri 8am–5pm (Brasília time, UTC−3); on Max, dedicated support.